Terms and Conditions

OUR PACKS INCLUDE

  • Language course: 12-hour English course (Edinburgh Pack), 12-hour Spanish course (Madrid and Asturias Pack) or 8-hour Spanish Course (Sierra de Guadarrama Pack).
  • In the case of the Asturias and Sierra de Guadarrama Pack, the accommodation is included in the price. Madrid and Edinburgh Packs: Accommodation can be arranged if required.
  • Breakfast is included in the price if the accommodation is booked with The Pack Language Experience.
  • Welcome dinner, lunches and farewell dinner.
  • Welcome bag and learning material.
  • Recreational and cultural activities organised by The Pack Language Experience.
  • Entrance tickets to museums and other venues.
  • Transport and outings.

OUR PACKS DON´T INCLUDE

  • Flight tickets.
  • Transfer service from/to the airport. This could be arranged at an extra cost.
  • Travel insurance. You are required to arrange adequate holiday insurance or independent traveller protection on your own behalf. Such insurance should cover full medical expenses, personal baggage, personal accident, loss or damage to property, cancellation or curtailment, personal liability, legal expenses and emergencies.

PAYMENTS

A booking/admin fee of £50 (non-refundable) + a first payment of £500 per person is payable at the time of the booking. The outstanding cost should be paid in full a minimum of five weeks prior to the start of the trip. The payments will be made by bank transfer. The client will assume the extra cost of this operation. Please note that prices may be subject to change due to currency fluctuations.

CANCELLATIONS AND REFUND POLICY

The following cancellation charges will be levied: If you cancel 45 days or more before the start of the trip you will receive a full refund except for the booking/admin fee. If you cancel 44 to 30 days prior to departure The Pack will retain £500 to cover the cost of prepaid accommodation and services. If you cancel 29 days or less prior to departure or once the trip has started, the company will retain the total cost of the pack. In the case of cancellation by The Pack Language Experience, all payments made by the client will be refunded.

All trips are subject to a minimum number of bookings and the company, therefore, reserves the right to cancel and in this event, all payments made by the client will be refunded. The maximum group size per trip is 10 participants. We shall not accept responsibility for any cancellations or effect on your holiday due to war, threat of war, civil strife, industrial dispute, terrorist action, natural disaster, fire or adverse weather.

PHOTOGRAPHY AND FILM MATERIAL

By accepting The Pack Language Experience Terms and Conditions, the client accepts that the company can freely use all photography and film material that has been created by The Pack or by the staff during the trip. The client also accepts that the company can freely use photography and film material that the client has summited to social networks, such as Instagram, Facebook and Twitter.

OTHER CONSIDERATIONS

Activities and excursions may vary according to availability, demand and unforeseen circumstances. We reserve the right to withdraw or modify at any time the arrangements advertised where necessary. In this case, we will endeavour to provide a suitable alternative.

The company will send further instructions to formalise the booking once the trip goes ahead. We recommend not to buy flight tickets or book any accommodation until The Pack Language Experience confirms the trip.

This agreement shall be governed by the laws of Scotland, without regard to conflict of law provisions. Any dispute or claim arising out of or in connection with this agreement must be resolved by a court located in Scotland.